What is Safer Gambling?

Safer Gambling occurs in a regulated environment where the potential for harm associated with gaming is minimised, and people make informed decisions about their participation in gaming.

Safer Gambling is a shared responsibility between individuals, the community, the gaming industry and the government.

Crown London recognises that some of its customers may experience harm through gaming. We are committed to promoting Safer Gambling practices and programs and to continuing the evaluation and implementation of harm minimisation practices to prevent that harm.

Our objectives & obligations​

Crown London is committed to being a reputable casino operator and, as such, works within the regulatory framework to ensure the prevention and mitigation of (including, but not limited to) Money Laundering, Terrorism Financing, and Tax Evasion as well as the promotion of Social Responsibility and Safer Gambling.

Furthermore, Crown London commits to the following licensing objectives:

  • Preventing gambling from being a source of crime or disorder, being associated with crime or disorder or being used to support crime.

  • Ensuring that gambling is conducted in a fair and open way.

  • Protecting children and other vulnerable people from being harmed or exploited by gambling.

In accordance with the Gambling Act 2005 the Act.

What does Safer Gambling look like?

How to stay safe:
  • Do talk to our trained Gaming Managers to find out about the Safer Gambling Tools that are available to you.
  • Do take regular breaks away from the gaming tables during your visit.

  • Do set time or financial limits in advance of your gambling activity.

  • Do only spend what you can afford to lose as part of your entertainment budget.

  • Do keep a financial record of your gambling activity, and regularly review your records.

  • Do talk to trusted friends or family about your gambling activity.

  • Do balance your leisure time in order to engage in other enjoyable activities.

  • Don’t engage in gambling as a way of making money.

  • Don’t chase your gambling losses - setting good spending limits can help prevent this from occurring.

  • Don’t use gambling as a distraction from the important things that are going on in your life.

  • Don’t gamble when you are feeling angry or anxious.

  • Don’t gamble whilst intoxicated.

Warning Signs of Problem Gambling​

Here are examples of gambling signs that your play is becoming problematic and could harm your life.

  • Preoccupation – spending much of your time thinking about betting.
  • Withdrawal – removing yourself from social and professional life so that you can place a bet.
  • Escape – using gambling as a coping mechanism.
  • Chasing losses – your motive from winning money changes to winning back the money you have already lost.
  • Lying – hiding how much you are spending or lying, for example, about: the amount of time you are gambling or the amount of money you have already lost

Know the odds when gambling

When considering a game you wish to play, we encourage you to know the chance of winning so you can make an informed choice. The rules of the games determine the house edge, which is the overall percentage of the monies wagered that the casino can retain. Different house edges apply to each game or wager.

Safer Gambling tools​

Play Safe Limits

You can set, either a one-off or permanently, daily, weekly, monthly, or annual limits on the amount of money you spend. 

Time Limits

You can set limits on the frequency of your visits or the amount of time you spend gambling

Protect Your Winnings

Deposit your winnings at our cash desk and set the amount that you wish to leave with at the end of your play.